Privacy policy and your information

Your privacy is vital to us. This policy explains how we collect, use, and protect your personal information in compliance with Australian law.

What information we collect

We only collect details necessary to provide our services or respond to enquiries.

• Personal and contact details you provide, such as name, address, phone, and email.
• Details from your consultations or communications with our staff.
• Information required by law for compliance or verifying eligibility.
• Technical data from site visits, like browser type and IP address, used to maintain security.

How your data is used

We use your information only to deliver our services, ensure compliance, and respond to requests.

• To facilitate your consultations and send relevant communications.
• To confirm your eligibility for services under Australian law.
• To maintain records required by regulatory authorities.
• To prevent misuse and safeguard personal accounts.

Lawful basis for processing

We process your data only where there is a lawful and necessary reason under Australian law.

Most data is processed for the purposes of providing services, meeting legal requirements, or due to your direct consent as accepted in consultation requests.

Information sharing

We do not sell your data. Sharing occurs only for regulatory or essential service reasons.

• With regulatory agencies if required by law or compliance investigations.
• With selected IT or data security providers, bound by confidentiality agreements.
• When required to protect our legal rights, clients, or business operations.

Data security

We adopt technical, administrative, and physical safeguards to protect your information. Access is strictly controlled and retained only as long as needed for the purposes outlined above, except as required by law or regulatory standards.

Your rights

Australian law gives you rights regarding your data and how it’s used.

• Request a copy of your personal data held by us.
• Ask us to correct inaccurate data or update details if they change.
• Request deletion of your information where allowed by law.
• Request that we restrict certain uses of your personal data.

Cookies and technology

We use essential cookies to operate this site, plus analytics cookies to improve performance. Manage consent in your browser or in our cookie policy.

Cookie policy Cookie policy

Contact us

For any privacy or data questions, contact our privacy officer below.

Privacy policy changes

We occasionally update this policy. All changes will be posted here or on our website notices.